8777 Ideas    87134 Votes    4845 Comments    89 Ideas Implemented
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Community Favorites - Shipping and Returns

  • VOTE
    20
    Points
    I would like to request that your distribution centers pack cleaning supplies seperate from everything else. Yesterday, I received an order that was soaked in Clorox w/Bleach and this product was boxed in with food/bathroom supplies. Yesterday is the third time this has happened to one of my orders. I understand things we cannot control happen in transit, but I think that if the liquids/cleaning supplies are boxed seperately from everything else, this would be a less occuring issue. PLEASE consider this request. Thank you, Portia Allgood-Profrac Manufacturing-Cisco, Tx.
    Posted by PortiaA  to  Shipping and Returns  on 8/02/2018
    2 Comments »  
  • VOTE
    40
    Points
    Many of our Quill orders come damaged because small fragile items are packaged in the same box as large, heavy items.  When I called for a replacement on our last order, the customer service rep blamed UPS, but I know for a fact it isn't the fault of UPS. Most of our Quill orders arrive damaged, and it is all due to poor packaging.
    Posted by OfficeAdmin  to  Shipping and Returns  on 7/02/2018
    1 Comment »  
  • VOTE
    120
    Points
    I would be ordering many more times throughout the year (instead of grabbing various office supplies at local stores) if there was free shipping on lower minimun orders such as $20, etc. 
    Posted by Artanis5  to  Shipping and Returns  on 6/29/2018
    0 Comments »  
  • VOTE
    80
    Points
    It would be really great if there was a button that we could select when a package delivers, because half of the time our orders say "shipping" for up to a month when, in reality, we received it already. So, if we could have a button that we can click that says "I received this item" with a double-check verification (ie- "click okay to confirm you received this item"), that would be infinitely helpful on our end to keep track of what is still not in and what has made it. 
    Posted by nicolebean  to  Shipping and Returns  on 6/26/2018
    1 Comment »  
  • VOTE
    40
    Points
    I have received items that are damaged or out of their packaging because they are being shipped with heavier and bulky items in the same box.
     
    Posted by Barnard  to  Shipping and Returns  on 6/29/2018
    1 Comment »  
  • VOTE
    40
    Points
    I would like to be able to split up orders to have more than one shipping location. We currently shipped 3 pallets of water to a job site but was not able to have the items we got for free with coupons shipped to our main office. Most items that are free with the coupons cannot be used at the job site nor stored. I would have been able to use 5 coupons on that order for free items but was only able to use 3. 
    Posted by JamieK  to  Shipping and Returns  on 6/29/2018
    0 Comments »  
  • VOTE
    20
    Points
    The delivery options are sometimes vague, stating "1 or 2 delivery days." There are times when I absolutely need an item the next day, so I am forced to order from another vendor because I can't take the chance on the "OR" part. I know some items require a longer delivery time, but I'm referring to standard items with a cut-off time of 3:00pm (or whatever you choose). I love Quill, but if I had a guaranteed stated delivery date instead of the 1 "OR" 2 day iffy delivery times, I would order exclusively from Quill. It's either one day or it's two days, but state one of them. I know that gives you a little "out" by being vague, but us customers need a solid answer. Say what you mean, and mean what you say! LOL
    Posted by BBBS  to  Shipping and Returns  on 6/29/2018
    1 Comment »  
  • VOTE
    2020
    Points
    It's frustrating to have to pay for shipping to return an item.  If it's my fault for ordering the wrong item, I can see... but when it's your warehouse, or a wrong description on your website, you should be paying for the shipping both ways.  (This happened on a large file cabinet purchase, because we don't have a dock at our office.)
    Posted by ToniV  to  Shipping and Returns  on 6/05/2014
    4 Comments »  
  • VOTE
    640
    Points
    I have multiple locations to purchase for.  It would be nice if I could create one order (to get the discounted price on bulk items), but ship parts of it to different locations.
    Posted by ToniV  to  Shipping and Returns  on 6/05/2014
    1 Comment »  
  • VOTE
    360
    Points
    I have multiple locations to ship to.  Currently, I have to split orders to ship to different locations.  Since you don't have split shippments, I'd like to get credit on my account for buying in bulk even though it's on different orders on the same account.

    So, I have 10 of the same toner to buy, the price drops at 3+.  However, they need to ship to 5 different locations.... so I end up paying the full price for all of them, even though I bought 10 in the same day.  I don't think that's very fair.
  • VOTE
    480
    Points
    Please supply free UPS pick up for returns that were due to a Quill error.
    Posted by Susan  to  Shipping and Returns  on 6/06/2014
    0 Comments »  
  • VOTE
    230
    Points
    Third party deliveries NEVER  have the correct po or the attention name on the package.  Makes it hard when there's 500 employees on campus!!!!
    Posted by HBU  to  Shipping and Returns  on 6/06/2014
    0 Comments »  
  • VOTE
    310
    Points
    Sometime when we order our purchase comes in several shipments (espcially the ink recycle boxes). It would be nice to get everything in one box instead of having one invoice but 3 packing slips because of 3 shipments.


    Posted by 5604LS  to  Shipping and Returns  on 6/06/2014
    5 Comments »  
  • VOTE
    340
    Points
    I am sure there are plenty of others out there that shop like me.  I am in a fairly small office however I am required to think ahead for our office supply needs.  I purchased 2 toners for a printer that was moderately used.  We keep a back up toner on hand.  The printer stopped working and we are now stuck with an unopened toner that we will never use.  The return policy was 90 days however I was just told the policy changed on 6/4/14 to a 60 day return policy.  Even at 90 days we would be out of time to now return this item.  I am astonished there is no room for exceptions for an item that does not go bad to be returned for credit.  I understand no money back but I asked for credit for a future purchase.  I am now forced to rethink who I buy office supplies from.
    Posted by rissel  to  Shipping and Returns  on 6/06/2014
    1 Comment »  
  • VOTE
    290
    Points
    I got on to order something the other day and was surprised to see a new "Handling Charge" applied if I ordered under $24.99...  Having so many things come packaged ridiculously and arriving damaged, I really don't understand how you can justify charging a fee for handling.  We often times have large boxes shipped when the item contents take up less than half the room and no peanuts, bubble wrap, etc to keep them from bouncing around in the box.  I ordered a ceramic baking dish at Christmas time as a gift and it had to be shipped 4 times before finally arriving in 1 piece!  
    Posted by maibachs  to  Shipping and Returns  on 6/06/2014
    2 Comments »  
  • VOTE
    230
    Points
    Amazon.com has a prime membership that gives free shipping on many items. It is worth it to pay a little for a year and get free shipping on most items. If your prices are better than amazon and you have free shipping on most items, I would shop with you more frequently. Generally, when I purchase, I price compare. The economy dictates that I find the best prices.
    Posted by hillside130  to  Shipping and Returns  on 6/06/2014
    1 Comment »  
  • VOTE
    150
    Points
    I order for multiple locations and it would be nice to be able to do one large order and have drop shipments.
    Posted by Melissa -Pro Towels  to  Shipping and Returns  on 6/06/2014
    1 Comment »  
  • VOTE
    340
    Points
    Please use smaller boxes for small items. I ordered a couple packs of Quill brand sticky flags and they could have easily been put in a bubble envelope instead of a huge box. 
    Posted by Hudson2251  to  Shipping and Returns  on 6/06/2014
    2 Comments »  
  • VOTE
    170
    Points
    I have noticed in the past when I have ordered by W.B. Mason that they delivered my products on the same day as ordering with no delivery charge.  That would be a great service to offer for those last minute needs.
    Posted by Dawn Ward  to  Shipping and Returns  on 6/06/2014
    1 Comment »  
  • VOTE
    490
    Points
    I am having trouble with your delivery dates. I recently found out that if an item has to come from the manufacturer and not one of your warehouses then Quill doesn't know when it will actually ship. Why not specify this in the description ("Shipping directly from the Manufacturer) so your customers know that the date range you give us is nothing more than a guess and probably wrong! 
    Posted by MG ZV  to  Shipping and Returns  on 6/06/2014
    1 Comment »  
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The path to a Quill.com that’s better for everyone starts with a single idea.  Quill Ideas was developed to give everyone a way to share thoughts and ideas that can make your workday easier. Whether you have an idea about products, services or an innovative way to improve your shopping experience, we want you to let us know.  Be part of the community and let your voice be heard. By working together, we will create the best Quill.com.

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Your Ideas. Your Vote. Your Voice. A Better Quill.com for Everyone

The path to a Quill.com that’s better for everyone starts with a single idea.  Quill Ideas was developed to give everyone a way to share thoughts and ideas that can make your workday easier. Whether you have an idea about products, services or an innovative way to improve your shopping experience, we want you to let us know.  Be part of the community and let your voice be heard. By working together, we will create the best Quill.com. 

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Your ideas and comments are not reviewed before they are posted.  Any postings that violate the Terms of Use will be removed. When appropriate, we will respond to comments in a timely manner. Profanity will not be tolerated. A filter for profanity is in use. Ideas or comments that include profanity will be blocked from posting until the profanity is deleted. Users with repeated violations will receive an initial warning and possible banning from the site.  Take a look at our terms and conditions to learn more.

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Terms of Use

Welcome to the Quill® IdeaSM website (the “Site”).  The Site is operated by Quill Lincolnshire, Inc. (together with its affiliates and subsidiaries, “Quill.com”, “we” or “our”).  Your use of the Site is governed by these Quill Ideas Terms of Use (the “Terms of Use”), as well as the Quill.com Terms and Conditions (in the event of any conflict between these Terms of Use and the Quill.com Terms and Conditions, these Terms of Use will control).  Please read these Terms of Use carefully, because they constitute a legal agreement between you and Quill.com.  By registering on, accessing, browsing, or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.  If you do not agree to these Terms of Use, please terminate your use of the Site.  Quill.com reserves the right to change these Terms of Use.  You should check these Terms of Use periodically - by using the Site after we post changes to these Terms of Use, you agree to accept those changes, whether or not you actually reviewed them.  These Terms of Use were last updated on March 24th, 2014. 

1. General. 
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