8606 Ideas    84228 Votes    4746 Comments    88 Ideas Implemented
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Community Favorites - Shipping and Returns

  • VOTE
    30
    Points
    Please take the enviorment into consideration when packaging. I do not need a HUGE box for a small pack of staples.
     
    Posted by Stephanie_24  to  Shipping and Returns  on 4/17/2018
    0 Comments »  
  • VOTE
    90
    Points
    It would be amazing if like other local office supplies stores you would have same day delivery available.
    Posted by GablesGrove  to  Shipping and Returns  on 4/29/2016
    0 Comments »  
  • VOTE
    80
    Points
    It would be nice to have precise tracking with all orders. When an order is coming from a seperate vendor it tends to give incorrect delivery dates and it is hard to track even if tracking number is listed. Quill used to also have free shipping and handling with no minimum, can we bring that back?
    Posted by SVF_Charlene  to  Shipping and Returns  on 4/29/2016
    0 Comments »  
  • VOTE
    90
    Points
    I have had problems with packaging of my items when I open my boxes.  Pens are scattered throughout the box because their boxes were damaged in shipping, items aredamaged because the items in the box shifted and crushed smaller items, etc.
    Posted by 1stamericainfusion  to  Shipping and Returns  on 4/29/2016
    0 Comments »  
  • VOTE
    50
    Points
    The shipping packaging is rediculous. We will sometimes receive one small product in a large box filled with air bags and such. Use less packaging, please. ;)
    Posted by Wood Is Good  to  Shipping and Returns  on 4/28/2016
    2 Comments »  
  • VOTE
    40
    Points
    I order baking soda every month for our office refridgerators. Each and every time my box full of items is covered in baking soda and it's a fustrating task to have to clean every item up. Can you please put the baking soda in bags like you do hand sanatizer and other cleaning products?
    Posted by Stephanie_24  to  Shipping and Returns  on 3/05/2018
    2 Comments »  
  • VOTE
    110
    Points
    I would love it if we could get an email that lets us know exactly what will be coming in a seperate shipment from our orders and a follow up email when that item ships.  
    We can generally get most items in 1 shipment, but lately it seems items are coming at seperate times and different days.  We have a very tight tracking system in place and that would make it much easier for my inventory management if that was sent.

    Thank you,
    Kari Sroka
    ISMOSC
    Posted by Kari Sroka  to  Shipping and Returns  on 4/29/2016
    0 Comments »  
  • VOTE
    30
    Points
    Need to put a plan in place that you dont ship cleaning products with food items in the same box. 
    Also putting heavy things in the same box as light stuff and it getting smashed and opens and carton squished open all well.. 
    thanks 
    Posted by CLD  to  Shipping and Returns  on 4/29/2016
    1 Comment »  
  • VOTE
    50
    Points
    I would like to see liquids shipped more carefully.  We always receive bottles or containers that have spilled or leaked onto the other items in the box and we lost part of that item. It could be as simple as placing liquids in ziploc type bags when packed and shipped.  Thank you
    Posted by JCCD  to  Shipping and Returns  on 4/29/2016
    0 Comments »  
  • VOTE
    90
    Points
    I love the discounted pricing and free shipping but getting an order of pens or custom stamps in a box big enough for 3 laser toner cartridges just seems a little extreme.  Save a few more dollars and ship it in a smaller box.  Less shipping costs could = more discounts, penny sales, freebies, etc.
    Posted by jones  to  Shipping and Returns  on 4/29/2016
    0 Comments »  
  • VOTE
    40
    Points
    I would love to be able to choose the date that the office supplies will be delivered. Especially during the summer, I am out several days for vacaction, and I am the one who makes the orders and receives in the deliveries. It would be really nice to be able to choose the delivery date to ensure that I will be there the day that everything is delivered so that I can ensure that I will be here to receive everything in correctly.
    Posted by melis  to  Shipping and Returns  on 4/29/2016
    0 Comments »  
  • VOTE
    80
    Points
    Better packaging please.  It seems like my orders have been put together in a hurry.  I've received sugar that's been punctured and spilled all over my other items.  Or I the free 3 tumbler set with straws and only 1 of the cups had a straw.  It can be kind of frustrating.
    Posted by Mrenee218  to  Shipping and Returns  on 4/29/2016
    0 Comments »  
  • VOTE
    140
    Points
    I have honestly received refil pencil lead in a HUGE box with 30 of those air filled bags.
    Its extreamly annoying to have to deflate all of those and crush a box.

    Some sort of standard boxing procedure for your warehouse workers because they seem to just throw things into whatever they feel like.  

    I also got 2 order of tacks that were in cardboard boxes put into plastic envelopes by themselves. The boxes got flattened the tacks rolled around loose and then poked through the envelope and got bent in transit. The 1st came that way then the replacement came that way.

     
    Posted by bansheemarie  to  Shipping and Returns  on 4/29/2016
    1 Comment »  
  • VOTE
    50
    Points
    We have a small company that has items delivered to four different addressed. It would be easier if you could type in an address to view items ordered for info or return info. As it is now, you have to search every invoice if you don't have a packing slip.
    Posted by Lanaskills  to  Shipping and Returns  on 4/29/2016
    1 Comment »  
  • VOTE
    110
    Points
    Orders come in from delivery very organized but there are too many  plastic bags involved. I propose an idea to reduce the use and waste of plastic... using smaller boxes that have a tighter fit and using more package tape to put together items in order to reduce bags usage. 
    Posted by Gaudy  to  Shipping and Returns  on 4/29/2016
    1 Comment »  
  • VOTE
    200
    Points
    Whenever I buy a couple of a single item or a small item like staples, they get sent in their own giant box. I'm talking like a box that's 3' x 2' for a box of staples. It's crazy. It seems like a huge waste of shipping materials and a huge pain for me when I order a bunch of items.
    Posted by joshquillman  to  Shipping and Returns  on 4/29/2016
    1 Comment »  
  • VOTE
    50
    Points
    Please advise if there will be any back orders prior to shipments.
    Posted by TheMarketingPros  to  Shipping and Returns  on 4/29/2016
    0 Comments »  
  • VOTE
    100
    Points
    You guys have awesome when it comes to getting stuff to me fast.  But, I think the boxes could be smaller for some items.  I get big boxes for one little thing.
    Posted by Anno  to  Shipping and Returns  on 4/29/2016
    0 Comments »  
  • VOTE
    60
    Points
    Sometimes I receive a box of pens in a bigger box and it seems like a waste.  Maybe ship smaller ordreds in "FedEx" type envelopes or boxes that are more appropriate for the content's size.
     
    Posted by shoppin123  to  Shipping and Returns  on 4/29/2016
    0 Comments »  
  • VOTE
    40
    Points

    I read through several items before me, but my situation was a bit unique. I suppose the packer had already sealed all boxes, so my flyers and packing slip were is a small box all by themselves. It was a large order with quite a few boxes, too. But as I opened each box, I was astounded at the waste. Each box contained one - three items, and there was still plenty of room in the box for more.  There were about 5 boxes, but perhaps for 9 items (keeping in mind one was just paperwork). It took me way more time to open it all and break down the boxes for recycling. I was frustrated because I needed everything but was on a deadline with my job.

    More recently, I received 4 boxes of paper. One was missing the lid, which irritated me because we reuse paper boxes for shred, and I can't do that safely without the lid. To make it worse, there was, in its place, a piece of cardboard taped over the top.  It's clearly taped some of the actual paper as well (I haven't opened it yet), so I know all of my product won't be usable. Since I'm tired of having things replaced, I just put up with the broken product boxes and such, but this one took the cake. 

    I beg of you to please retrain your warehouse staff about how to properly fill a box and send it out. There are plenty of groups out there to learn from. Our former book warehouse (similar to Scholastic) knew better than this, and some of these items (like Lysol wipes) will ruin other items when lids pop off.  A plastic bag is not enough.

    Posted by JenniMiki  to  Shipping and Returns  on 4/29/2016
    0 Comments »  
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