8554 Ideas    81067 Votes    4648 Comments    88 Ideas Implemented
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Community Favorites - Customer Service

  • VOTE
    30
    Points
    BETTER INCENTIVES AND FREE GIFTS WITH PURCHASE!!! I WOULD LIKE TO SEE MORE OF A VARIETY AND MORE QUANITY OF THE GOOD PRIZES. ALSO MORE REACHABLE PURCHASE GOALS FOR SMALL PRACTICES WE LIKE FREE STUFF TOO
    Posted by BIG TREE DENTAL  to  Customer Service  on 10/23/2017
    0 Comments »  
  • VOTE
    30
    Points
    A recently purchased report with links to click on would a time-saver for me. 
    Posted by SarahAnn  to  Customer Service  on 10/20/2017
    0 Comments »  
  • VOTE
    3920
    Points
    Get rid of the pop up box randomly asking me if I want to chat. If I want to chat I will click the chat button on the top of the page. It is very annoying to have that box pop up while I am trying to view my page.
    Posted by melneff  to  Customer ServiceQuill.com Website  on 5/30/2014
    58 Comments »  
  • VOTE
    40
    Points
    I just received an email that part of my order had been returned to Quill because the label was unreadable or lost. I was apparently issued a credit and have to reorder. Why can you not just put a new label on the box and send it back out? Why does it have to be so complicated? It has already been pulled out of your stock. Why make more work for everyone involved?? As a small business owner myself I would not want to have to put the items back in stock and then have to pull them back out. I would just put another label on the box and send it on to the customer. Would have to save time and money.
    Posted by V Thomas  to  Customer Service  on 10/20/2017
    0 Comments »  
  • VOTE
    20
    Points
    You send me an email saying I've earned a coupon with my quarterly "savings" email, and then I can't use it with another order coupon on the site...so I haven't actually earned anything...it's just another dissapointment.  Either let the coupons work together or don't send them individually!
    Posted by marie hendon  to  Customer Service  on 10/20/2017
    0 Comments »  
  • VOTE
    50
    Points
    It would be very helpful if Quill would notifiy us when they are discontinuing an item.  Especially if there is a past history of purchases of that item.  That would give us an opportunity to "stock up" and buy that item before it is completely out of stock.  Also we would not be surprised when we go to reorder and can no longer get that item.  It would also give us time to figure out the best replacement for the item we had been previously purchasing.
    Posted by KMac  to  Customer Service  on 9/30/2016
    1 Comment »  
  • VOTE
    10
    Points
    I used to use Quill for many things. I am close to the Lincolnshire HQ and used to be able to go diectly there and pick up my orders right away. This was a huge convenience when I had a product I needed right away. Such as a Print Head for my Printer. The printer which I use every day was down and could not be used until the new print head arrived and could be installed. In the old days I could have called, ordered the part and picked it up. Now I have to wait until it gets shipped to me which can be several days. in this day of Amazon Prime etc.. You can get orders overnight for free with a Prime membership. if there were places we could go to pick up our orders it would be a great advantage to us the consumer. it would also keep us loyal to Quill instead of going to an Amazon or elsewhere. This competition is here to stay and will only get tougher. I believe Quill needs to step it up or lose its clients to other vendors. Just a suggestion. it would serve the customer better. Certainly those of us who are close by anyway.
     
    Posted by Steve B  to  Customer Service  on 10/20/2017
    0 Comments »  
  • VOTE
    10
    Points
    You have a lot of giveaways for dollar amount spent in a certian area, but i dont think i have ever seen one for just an order above a certian amount.
    Posted by J.beck  to  Customer Service  on 10/20/2017
    2 Comments »  
  • VOTE
    10
    Points
    I think it would be so fun to receive a free gift each month that consists of your favorite color!  Mine is blue, so maybe in January I would get a blue desk organizer and then in February I'd get a back of nice blue gel pens, in March I'd get a mousepad, etc.  Maybe I choose each quarter which items I'd like to get.  And then you get in this "club" by posting a minimum order in the previous year.  Something different and fun, yet personal :)
    Posted by MJSD  to  Customer Service  on 10/20/2017
    1 Comment »  
  • VOTE
    10
    Points
    I would to love see a reminder system.  If Quill could track our ordering history and email a reminder to order.  For instance, if i typically place an order for a particular item approximately every 2 months it would be great to receive a reminder about a week prior so I can check my stock and place my order if needed.  
    Posted by GloriaF  to  Customer Service  on 10/20/2017
    0 Comments »  
  • VOTE
    10
    Points
    It would be very handy to have my account number visible either next to my name or under Manage My Account. When I need to call, I am prompted for my account number but by the time I've gone to my invoices, downloaded and opened one to find my #, the prompter has long since given up on me.
    Posted by Eileen  to  Customer Service  on 10/20/2017
    0 Comments »  
  • VOTE
    90
    Points
    like sticky notes different sizes, pen, markers ect.
     
    Posted by granny1  to  Customer Service  on 4/28/2017
    1 Comment »  
  • VOTE
    30
    Points
      I don't know if it's possible, but it would be very helpful if, when making a favorites list, I could apply our part # to a product I've purchased.  This would save me alot of time.  I could for instance type in
    T00229051
    which is our part # for 

    Falcon® Dust-Off®, 7oz. Spray Can, 12-Pack

    and the product would appear for ordering.
     
    Posted by mdesjardin  to  Customer Service  on 8/25/2017
    0 Comments »  
  • VOTE
    80
    Points
    It might be nice to have no expiration dates on Quill cash.  I have been part of other programs with no expiration dates and it is always appreciated.
    Posted by mahchem  to  Customer Service  on 4/28/2017
    1 Comment »  
  • VOTE
    40
    Points
    It nice to get an option between the free item or a gift gard.  Give the buyer the option.
     
    Posted by All Insurance  to  Customer Service  on 4/28/2017
    0 Comments »  
  • VOTE
    40
    Points
    The account representatives should contact the office that is making the purchases to at the very least introduce themselves and let them know they are there account rep and if we need anything we could email them personally. My account rep has changed a few times over the course of 2years and I'm not even sure that we have one anymore.
    Posted by acook  to  Customer Service  on 4/28/2017
    0 Comments »  
  • VOTE
    40
    Points
    Something as simple as a positive quote printed on the bottom of an invoice or a positive quote of the day/week posted on the website can help improve a customer's day. It's true!
    There was/is a company that produced dairy products, and on the bottom side of the foil seal inside the lid of each product was a nice positive/ encouraging quote. I always bought that kind! I appreciated the effort of the company to influence individuals in a positive way, and looked forward to what the quote would say.
    Chik-Fil-A is another super successful company. They use politeness and carefully chosen toys/books etc. for the kids meals -again, just a little extra effort to help the customer have a good experience. 
    I have always loved your company and recommended that my colleagues shop with you.
     
    Posted by Mrs. B  to  Customer Service  on 4/28/2017
    1 Comment »  
  • VOTE
    10
    Points
    As a business owner who is invoiced for purchases, I would appreciate receiving ONE invoice per month for all orders. We'd both save paper, postage and time.
    Posted by huffagency  to  Customer Service  on 5/05/2017
    0 Comments »  
  • VOTE
    30
    Points
    Actually there is nothing better that you all could do to make ordering online any better....So easy and convenient.....Love being able to order from your desk and not have to go somewhere to shop.  Quill is the BEST!!!!
    Posted by Tamilla  to  Customer Service  on 4/28/2017
    1 Comment »  
  • VOTE
    20
    Points
    we started  with  quill  because  a  rep  walked into the  office. he   was  great, not pushy, very patient  and  asked  us    "is there  any item  or  problem  that  you  haven't resolved  with other reps?".   we scheduled a  time  for him  to  return later that  day....and  he set us  up  and  DID  solve  some  front desk issues  for us.      HOWEVER...  never saw him again.   it would be nice  to have  an assigned rep....stop in from time to  time  even   quartely........
    Posted by dr. g  to  Customer Service  on 4/29/2017
    1 Comment »  
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Your Ideas. Your Vote. Your Voice. A Better Quill.com for Everyone

The path to a Quill.com that’s better for everyone starts with a single idea.  Quill Ideas was developed to give everyone a way to share thoughts and ideas that can make your workday easier. Whether you have an idea about products, services or an innovative way to improve your shopping experience, we want you to let us know.  Be part of the community and let your voice be heard. By working together, we will create the best Quill.com.

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FAQ's

Your Ideas. Your Vote. Your Voice. A Better Quill.com for Everyone

The path to a Quill.com that’s better for everyone starts with a single idea.  Quill Ideas was developed to give everyone a way to share thoughts and ideas that can make your workday easier. Whether you have an idea about products, services or an innovative way to improve your shopping experience, we want you to let us know.  Be part of the community and let your voice be heard. By working together, we will create the best Quill.com. 

How can I participate?

Quill Ideas is an open innovation community. As a registered Quill Ideas member, you will be able to submit your own ideas, vote on ideas, and add a comment to ideas that have been submitted. Log in and start sharing your ideas.  Visitors can feel free to browse and read the ideas that others have posted.  Not a member? Register here

What types of ideas are you looking for?

Any ideas that will help make a better Quill.com for you and other businesses are encouraged.  We ask that you post in a professional manner. Any message that is deemed inappropriate will be removed from the site. Our rules for appropriate posting behavior can be found in our Terms of Use. 

For general questions or feedback about your Quill.com shopping experience, please visit our Contact Us page (link) or call us at 800.982.3400.

I see that points and awards are shown on Quill Ideas. How can I earn them?

Score points just by participating. The more you participate the more points you earn.  You can earn them by submitting, commenting and voting on ideas.  Submitting an idea is worth the most points with commenting second and voting third.

When you reach certain point levels, we will recognize you with a ribbon that will be proudly displayed next to your user name.  You can earn multiple ribbons, and top users will be awarded a virtual trophy.

The participation levels are:

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For general comments, questions or feedback about your Quill.com shopping experience, please use our feedback tool, visit our Contact Us page or call us at 800.982.3400.

If you have questions about the Quill Ideas community, please feel free to e-mail us.

What happens after I submit an idea?

All ideas will be reviewed. However, all ideas may not enter the status cycle.

Our status levels are as follows: Revise and include the appropriate status icon next to each status

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Will my identity be anonymous on the site? 

When you register to use the site, you will create a screen name and that will be your name when you post ideas and comments. For added privacy, you will want to pick a unique screen name rather than using your real name. Remember the ideas you post will be seen by any visitor. Read our Privacy Policy to learn how your Quill Ideas account information is handled.

Will my personal information be easily accessed by others?

No. All postings are anonymous and you are only identified by the unique screen name that you have created. Other users will never be able to contact you directly. In certain circumstances, the site moderator may need to contact you through the e-mail address that you provided during account setup. 

How are ideas selected for execution?

Online votes and comments are used to help get ideas developed. Ideas that receive the most votes have a higher chance of being considered. Also, an idea may be selected because it appears to have a potential for success.

How do voting and comments work? 

As a registered user, you can vote on every idea once.  A voting icon is shown next to the idea. Just click to vote on your favorites. It’s that simple.  Each vote is worth 10 points.  A vote up will add ten points and a vote down will take away 10 points.  The idea’s score can be found beneath the voting icons. The higher the points the more popular the idea is.

Read and make comments on a specific idea by clicking on an idea title.  Comment on ideas as many times as you like. There is no limit.  Comments do not earn an idea points. 

Our site moderators will leave comments as well.  These users are identified with a User-added image icon.

Does every idea get a response?

Due to the amount of posts, we won’t be able to respond to every posting. If your idea is moved to the formal review step, you can expect to receive e-mail updates from us.  We will keep you informed if your idea is recommended for implementation and notify you of any status changes. 

Do I get recognized if my idea is selected?

If your idea is implemented, we may give you credit on the site, but there is no monetary compensation. Take a look at our Terms and Conditions to learn more.

Is there a moderator on Quill Ideas?

Your ideas and comments are not reviewed before they are posted.  Any postings that violate the Terms of Use will be removed. When appropriate, we will respond to comments in a timely manner. Profanity will not be tolerated. A filter for profanity is in use. Ideas or comments that include profanity will be blocked from posting until the profanity is deleted. Users with repeated violations will receive an initial warning and possible banning from the site.  Take a look at our terms and conditions to learn more.

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Terms of Use

Welcome to the Quill® IdeaSM website (the “Site”).  The Site is operated by Quill Lincolnshire, Inc. (together with its affiliates and subsidiaries, “Quill.com”, “we” or “our”).  Your use of the Site is governed by these Quill Ideas Terms of Use (the “Terms of Use”), as well as the Quill.com Terms and Conditions (in the event of any conflict between these Terms of Use and the Quill.com Terms and Conditions, these Terms of Use will control).  Please read these Terms of Use carefully, because they constitute a legal agreement between you and Quill.com.  By registering on, accessing, browsing, or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.  If you do not agree to these Terms of Use, please terminate your use of the Site.  Quill.com reserves the right to change these Terms of Use.  You should check these Terms of Use periodically - by using the Site after we post changes to these Terms of Use, you agree to accept those changes, whether or not you actually reviewed them.  These Terms of Use were last updated on March 24th, 2014. 

1. General. 
The Site allows you to submit your ideas, expression of ideas, or other materials (collectively, a “Submission”) to Quill.com for its review and consideration.  Do to the volume of submissions, Quill.com may not be able to respond to, or publish, every Submission made to the Site. 


2. Your Representations.
By making a Submission to the Site, you agree, represent and warrant that: 
(i) You have carefully read these Terms of Use, and you have voluntarily provided your Submission to Quill.com. 
(ii) Your Submission is your own original work, and you have all necessary rights to provide your Submission to Quill.com. 
(iii) Providing your Submission to Quill.com does not establish a confidential relationship or obligate Quill.com to treat your Submission (or any related materials) as secret or confidential. 
(iv) Quill.com has no obligation, either express or implied, to develop or use your Submission, and no compensation is due to you or anyone else for any inadvertent or intentional use of your Submission, related ideas, or ideas derived from your Submission. 
(v) If your Submission is the subject of a pending or issued patent, you have disclosed, or will disclose, that fact to Quill.com.  (To the extent you hold such a patent, we acknowledge that no license under any patent is herein granted to Quill.com.  Any license to use a patented Submission shall be in the form of a written contract, in which event our obligations will be only those described in such contract.) 
(vi) Quill.com will give your Submission the consideration which it determines, in its sole judgment, to be appropriate. 
(vii) Quill.com, directly or indirectly, may be working on a similar idea, or already know of such idea from other sources.  Neither the discussion or negotiations between Quill.com and you relating to the possible purchase or license of your Submission, nor the making of any offer for the purchase or license of your Submission, shall prejudice Quill.com in any way, or be construed as recognition of the novelty, originality, priority, other rights or value of your Submission. 
(viii) If we determine that you have violated these Terms of use, you may be barred from accessing the Site, and we may pursue any remedies available to us. 
(ix) Except to the extent these Terms of Use are superseded by a contract between Quill.com and you, you irrevocably release and forever discharge Quill.com from any and all actions, causes of actions, claims, damages, liabilities and demands, whether absolute or contingent and of any nature whatsoever, which you now have or hereafter can, shall or may have against Quill.com or its successors and assigns with respect to your Submission, including without limitation in respect of how Quill.com, directly or indirectly, use your Submission, with the sole exception in respect of the foregoing release and discharge being your right to bring a claim of patent infringement. 

3. License of Your Submission; Option to Purchase. 
(a) You grant to Quill.com and its designees a perpetual, irrevocable, non-exclusive fully-paid up and royalty-free license to use any ideas, expression of ideas or other information, content or materials in your Submission (collectively, “Materials”) without restrictions of any kind and without any payment or other consideration of any kind, or permission or notification, to you or any third party.  This license shall include, without limitation, the irrevocable right to reproduce, prepare derivative works, combine with other works, alter, translate, distribute copies, display, perform, license the Materials, and all rights therein, in the name of Quill.com or its designees throughout the universe in perpetuity in any and all media now or hereafter known, and shall also permit Quill.com and its designees to use portions of the Materials you submit, rerecord or modify any audio tracks or visual images you provide, rewrite any Materials you submit, and/or incorporate other materials, either created by Quill.com and its designees or licensed from third parties, with the Materials you submit.  Any such works shall be deemed Materials owned by Quill.com and shall not be subject to your approval or payment by Quill.com of any compensation to you.  We shall have the right, but not the obligation, to use your name, photograph, likeness, voice, performance, biography and other information about you in connection with the Materials you submit.  You also agree that we are free to use any of the Materials or any comments, information or ideas contained in any content or communication you submit to us or the Site, without notice, compensation or acknowledgement to you, for any purpose whatsoever, including but not limited to advertising and marketing, modifying the Site and developing products and services. 
(b) Quill.com shall have the exclusive option to purchase from you and acquire all right, title and interest, including, without limitation, any copyrights and other intellectual property law in and to the Materials you submit, which rights shall include, without limitation, the irrevocable right to reproduce, prepare derivative works, combine with other works, alter, translate, distribute copies, display, perform, license and apply for copyright registration for any or all of the Materials, and all rights therein, in the name of Quill.com, or its designees throughout the universe in perpetuity in any and all media now or hereafter known.  The option shall be exercisable by us from the date you submit the Materials until one year from that date.  If we exercise the option, you agree to accept payment in the amount of $1,000 USD, and you agree to execute, acknowledge and deliver such other instruments consistent with an assignment of the intellectual property as may be reasonably necessary to carry out or effectuate the purposes or intent of the assignment of the Materials.

4. Content on Site. 
All materials on the Site, including, without limitation, names, logos, trademarks, graphics, photographs, illustrations, and software and other elements making up the Site (collectively, “Content”) are protected by copyrights, trademarks or other intellectual property rights owned and controlled by us or by other parties that have otherwise provided their material to us.  You may not delete, distort, or otherwise modify the Content.  Any unauthorized attempt to modify any Content, to defeat or circumvent our security features, or utilize the Site or any part of the Content for any purpose other than its intended one is strictly prohibited. 


5. Conduct of Users.  
You are responsible and liable for your activities on the Site.  Below are some, though not all, violations that may result in the termination of your access to the Site.  You agree not to do any of the following actions while using the Site:


· harass, stalk, threaten, embarrass or cause distress or discomfort upon another participant, user, or other individual or entity;
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· intentionally or unintentionally violate any applicable local, state, national or international law, including but not limited to any regulations having the force of law while using or accessing the Site or in connection with your use of the Site, in any manner;
· invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity; or
· infringe the intellectual property rights or similar rights, including but not limited to copyrights and trademarks, of any person or entity. 

6. Children Under 13. 

The Site does not knowingly collect or solicit personal information from anyone under the age of 13, or knowingly allow such persons to post to the Site.  If you are under 13, please do not attempt to post or send any information about yourself to us, including your name, address, telephone number, or email address.  If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.

7. Notice and Take Down Procedures.  
If you believe any Content on the Site infringes your copyright or trademark rights, you may request such Content be removed by following the notice and take down procedures described in the Quill.com Terms and Conditions. 

8. Comments, Complaints and Questions.
We welcome your feedback about the Site.  However, any comments, ideas, notes, messages, suggestions or other communications sent to the Site shall be and remain the exclusive property of Quill.com, and we may use all such communications in any manner, including reproducing, disclosing and publishing such communications, all without compensation to you.  Should you have any questions or complaints regarding violations of these Terms of Use, please contact us.