8298 Ideas    79617 Votes    4490 Comments    82 Ideas Implemented
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Community Favorites - Customer Service

  • VOTE
    3910
    Points
    Get rid of the pop up box randomly asking me if I want to chat. If I want to chat I will click the chat button on the top of the page. It is very annoying to have that box pop up while I am trying to view my page.
    Posted by melneff  to  Customer ServiceQuill.com Website  on 5/30/2014
    58 Comments »  
  • VOTE
    20
    Points
      I don't know if it's possible, but it would be very helpful if, when making a favorites list, I could apply our part # to a product I've purchased.  This would save me alot of time.  I could for instance type in
    T00229051
    which is our part # for 

    Falcon® Dust-Off®, 7oz. Spray Can, 12-Pack

    and the product would appear for ordering.
     
    Posted by mdesjardin  to  Customer Service  on 8/25/2017
    0 Comments »  
  • VOTE
    80
    Points
    like sticky notes different sizes, pen, markers ect.
     
    Posted by granny1  to  Customer Service  on 4/28/2017
    1 Comment »  
  • VOTE
    80
    Points
    It might be nice to have no expiration dates on Quill cash.  I have been part of other programs with no expiration dates and it is always appreciated.
    Posted by mahchem  to  Customer Service  on 4/28/2017
    1 Comment »  
  • VOTE
    40
    Points
    It nice to get an option between the free item or a gift gard.  Give the buyer the option.
     
    Posted by All Insurance  to  Customer Service  on 4/28/2017
    0 Comments »  
  • VOTE
    40
    Points
    The account representatives should contact the office that is making the purchases to at the very least introduce themselves and let them know they are there account rep and if we need anything we could email them personally. My account rep has changed a few times over the course of 2years and I'm not even sure that we have one anymore.
    Posted by acook  to  Customer Service  on 4/28/2017
    0 Comments »  
  • VOTE
    40
    Points
    Something as simple as a positive quote printed on the bottom of an invoice or a positive quote of the day/week posted on the website can help improve a customer's day. It's true!
    There was/is a company that produced dairy products, and on the bottom side of the foil seal inside the lid of each product was a nice positive/ encouraging quote. I always bought that kind! I appreciated the effort of the company to influence individuals in a positive way, and looked forward to what the quote would say.
    Chik-Fil-A is another super successful company. They use politeness and carefully chosen toys/books etc. for the kids meals -again, just a little extra effort to help the customer have a good experience. 
    I have always loved your company and recommended that my colleagues shop with you.
     
    Posted by Mrs. B  to  Customer Service  on 4/28/2017
    1 Comment »  
  • VOTE
    10
    Points
    As a business owner who is invoiced for purchases, I would appreciate receiving ONE invoice per month for all orders. We'd both save paper, postage and time.
    Posted by huffagency  to  Customer Service  on 5/05/2017
    0 Comments »  
  • VOTE
    30
    Points
    Actually there is nothing better that you all could do to make ordering online any better....So easy and convenient.....Love being able to order from your desk and not have to go somewhere to shop.  Quill is the BEST!!!!
    Posted by Tamilla  to  Customer Service  on 4/28/2017
    1 Comment »  
  • VOTE
    20
    Points
    we started  with  quill  because  a  rep  walked into the  office. he   was  great, not pushy, very patient  and  asked  us    "is there  any item  or  problem  that  you  haven't resolved  with other reps?".   we scheduled a  time  for him  to  return later that  day....and  he set us  up  and  DID  solve  some  front desk issues  for us.      HOWEVER...  never saw him again.   it would be nice  to have  an assigned rep....stop in from time to  time  even   quartely........
    Posted by dr. g  to  Customer Service  on 4/29/2017
    1 Comment »  
  • VOTE
    20
    Points
    After  I place an order I receive a coupon for a discount just after that.  I then have to call to get that added. 
    Posted by Donna4  to  Customer Service  on 4/28/2017
    1 Comment »  
  • VOTE
    20
    Points

    I just recently started using Quill as a part of my new job. Not only is it easy to navigate and compare prices, I especially love the coupons and other specials. I also appreciate my customer service rep (Washington), who calls to check in and see if there’s anything special that we need. He’s always willing to beat a competitor’s price, which resulted in us now purchasing our boxes from Quill, which saved us 50%! The only thing I would like to see changed is the amount needed to qualify for the freebies. Spending $150, or even $300 for a $10-$15 dollar item can be a bit steep. Don’t get me wrong, I appreciate the opportunity for freebies! But what about the everyday purchase for smaller items or smaller companies that can’t/don’t spend that much on a regular basis. I think it’s awesome that as a consumer we are even given the opportunity to voice our opinion and actually see results. Job well done, Quill!

    Posted by RubyM  to  Customer Service  on 4/28/2017
    1 Comment »  
  • VOTE
    20
    Points
    Don't get me wrong, the free cookies and other treats are really good, almost too good, but I, along with most others on this site, sit at desk 8 to 10 hours a day and sugary, fattening goodies are not what we need.  Perhaps offering healthier choices – various fruit that is in season, trail mix, low cal/low fat items, low calorie drink mixes-something other than the 300 calorie iced sugar cookie (which is heavenly!) and other fattening stuff.
     
    Posted by Shelby32  to  Customer Service  on 4/28/2017
    0 Comments »  
  • VOTE
    20
    Points
    What happened to all the good coupons when ordering supplies!  The last few times I have ordered for our office and spent at least $250.00, there are not coupons and usually I have 2 or 3 :-(
    Posted by tulmer  to  Customer Service  on 4/28/2017
    0 Comments »  
  • VOTE
    10
    Points
    It is difficult to trachk doiwn items ordeered way back when

    Marc J
    Posted by MJPL  to  Customer Service  on 4/28/2017
    1 Comment »  
  • VOTE
    10
    Points
    We love the free gifts, although they seem to always be the same things. Maybe change it up a little.
    But excellent service and extremely fast delivery. The gentleman that always delivers to our office is so frindly and nice. Two thumbs up :)
    Posted by Port Byron  to  Customer Service  on 4/28/2017
    1 Comment »  
  • VOTE
    40
    Points
    Quill has excellent customer service, with great quality of items.
    Posted by Steph45628  to  Customer Service  on 9/30/2016
    2 Comments »  
  • VOTE
    10
    Points
    I do thank you for the free items when placing an order.  I love to get free samples (even if it has your logo), for example....I sometimes order from 4Imprint and they send me several free samples occasionally to give me an idea of what the items look/feel like.  They sometimes give me a choice of the item I would like as a sample.  Thanks.
     
    Posted by SWyatt  to  Customer Service  on 4/28/2017
    0 Comments »  
  • VOTE
    10
    Points
    I just feel as much as we order from your company it would be nice to have a chance to preview what will be available for the next set of free gifts. If you order 24 hours before the upcoming sale has ended, you should have an oppertunity to select fromt he new gifts that will become available.
    Posted by Aszure  to  Customer Service  on 4/28/2017
    1 Comment »  
  • VOTE
    10
    Points
    Can always count on supplies delivered promptly and satisfaction guaranteed
    Posted by Randy  to  Customer Service  on 4/28/2017
    0 Comments »  
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Your Ideas. Your Vote. Your Voice. A Better Quill.com for Everyone

The path to a Quill.com that’s better for everyone starts with a single idea.  Quill Ideas was developed to give everyone a way to share thoughts and ideas that can make your workday easier. Whether you have an idea about products, services or an innovative way to improve your shopping experience, we want you to let us know.  Be part of the community and let your voice be heard. By working together, we will create the best Quill.com.

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Your Ideas. Your Vote. Your Voice. A Better Quill.com for Everyone

The path to a Quill.com that’s better for everyone starts with a single idea.  Quill Ideas was developed to give everyone a way to share thoughts and ideas that can make your workday easier. Whether you have an idea about products, services or an innovative way to improve your shopping experience, we want you to let us know.  Be part of the community and let your voice be heard. By working together, we will create the best Quill.com. 

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Quill Ideas is an open innovation community. As a registered Quill Ideas member, you will be able to submit your own ideas, vote on ideas, and add a comment to ideas that have been submitted. Log in and start sharing your ideas.  Visitors can feel free to browse and read the ideas that others have posted.  Not a member? Register here

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How are ideas selected for execution?

Online votes and comments are used to help get ideas developed. Ideas that receive the most votes have a higher chance of being considered. Also, an idea may be selected because it appears to have a potential for success.

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As a registered user, you can vote on every idea once.  A voting icon is shown next to the idea. Just click to vote on your favorites. It’s that simple.  Each vote is worth 10 points.  A vote up will add ten points and a vote down will take away 10 points.  The idea’s score can be found beneath the voting icons. The higher the points the more popular the idea is.

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Does every idea get a response?

Due to the amount of posts, we won’t be able to respond to every posting. If your idea is moved to the formal review step, you can expect to receive e-mail updates from us.  We will keep you informed if your idea is recommended for implementation and notify you of any status changes. 

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Is there a moderator on Quill Ideas?

Your ideas and comments are not reviewed before they are posted.  Any postings that violate the Terms of Use will be removed. When appropriate, we will respond to comments in a timely manner. Profanity will not be tolerated. A filter for profanity is in use. Ideas or comments that include profanity will be blocked from posting until the profanity is deleted. Users with repeated violations will receive an initial warning and possible banning from the site.  Take a look at our terms and conditions to learn more.

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Terms of Use

Welcome to the Quill® IdeaSM website (the “Site”).  The Site is operated by Quill Lincolnshire, Inc. (together with its affiliates and subsidiaries, “Quill.com”, “we” or “our”).  Your use of the Site is governed by these Quill Ideas Terms of Use (the “Terms of Use”), as well as the Quill.com Terms and Conditions (in the event of any conflict between these Terms of Use and the Quill.com Terms and Conditions, these Terms of Use will control).  Please read these Terms of Use carefully, because they constitute a legal agreement between you and Quill.com.  By registering on, accessing, browsing, or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.  If you do not agree to these Terms of Use, please terminate your use of the Site.  Quill.com reserves the right to change these Terms of Use.  You should check these Terms of Use periodically - by using the Site after we post changes to these Terms of Use, you agree to accept those changes, whether or not you actually reviewed them.  These Terms of Use were last updated on March 24th, 2014. 

1. General. 
The Site allows you to submit your ideas, expression of ideas, or other materials (collectively, a “Submission”) to Quill.com for its review and consideration.  Do to the volume of submissions, Quill.com may not be able to respond to, or publish, every Submission made to the Site. 


2. Your Representations.
By making a Submission to the Site, you agree, represent and warrant that: 
(i) You have carefully read these Terms of Use, and you have voluntarily provided your Submission to Quill.com. 
(ii) Your Submission is your own original work, and you have all necessary rights to provide your Submission to Quill.com. 
(iii) Providing your Submission to Quill.com does not establish a confidential relationship or obligate Quill.com to treat your Submission (or any related materials) as secret or confidential. 
(iv) Quill.com has no obligation, either express or implied, to develop or use your Submission, and no compensation is due to you or anyone else for any inadvertent or intentional use of your Submission, related ideas, or ideas derived from your Submission. 
(v) If your Submission is the subject of a pending or issued patent, you have disclosed, or will disclose, that fact to Quill.com.  (To the extent you hold such a patent, we acknowledge that no license under any patent is herein granted to Quill.com.  Any license to use a patented Submission shall be in the form of a written contract, in which event our obligations will be only those described in such contract.) 
(vi) Quill.com will give your Submission the consideration which it determines, in its sole judgment, to be appropriate. 
(vii) Quill.com, directly or indirectly, may be working on a similar idea, or already know of such idea from other sources.  Neither the discussion or negotiations between Quill.com and you relating to the possible purchase or license of your Submission, nor the making of any offer for the purchase or license of your Submission, shall prejudice Quill.com in any way, or be construed as recognition of the novelty, originality, priority, other rights or value of your Submission. 
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3. License of Your Submission; Option to Purchase. 
(a) You grant to Quill.com and its designees a perpetual, irrevocable, non-exclusive fully-paid up and royalty-free license to use any ideas, expression of ideas or other information, content or materials in your Submission (collectively, “Materials”) without restrictions of any kind and without any payment or other consideration of any kind, or permission or notification, to you or any third party.  This license shall include, without limitation, the irrevocable right to reproduce, prepare derivative works, combine with other works, alter, translate, distribute copies, display, perform, license the Materials, and all rights therein, in the name of Quill.com or its designees throughout the universe in perpetuity in any and all media now or hereafter known, and shall also permit Quill.com and its designees to use portions of the Materials you submit, rerecord or modify any audio tracks or visual images you provide, rewrite any Materials you submit, and/or incorporate other materials, either created by Quill.com and its designees or licensed from third parties, with the Materials you submit.  Any such works shall be deemed Materials owned by Quill.com and shall not be subject to your approval or payment by Quill.com of any compensation to you.  We shall have the right, but not the obligation, to use your name, photograph, likeness, voice, performance, biography and other information about you in connection with the Materials you submit.  You also agree that we are free to use any of the Materials or any comments, information or ideas contained in any content or communication you submit to us or the Site, without notice, compensation or acknowledgement to you, for any purpose whatsoever, including but not limited to advertising and marketing, modifying the Site and developing products and services. 
(b) Quill.com shall have the exclusive option to purchase from you and acquire all right, title and interest, including, without limitation, any copyrights and other intellectual property law in and to the Materials you submit, which rights shall include, without limitation, the irrevocable right to reproduce, prepare derivative works, combine with other works, alter, translate, distribute copies, display, perform, license and apply for copyright registration for any or all of the Materials, and all rights therein, in the name of Quill.com, or its designees throughout the universe in perpetuity in any and all media now or hereafter known.  The option shall be exercisable by us from the date you submit the Materials until one year from that date.  If we exercise the option, you agree to accept payment in the amount of $1,000 USD, and you agree to execute, acknowledge and deliver such other instruments consistent with an assignment of the intellectual property as may be reasonably necessary to carry out or effectuate the purposes or intent of the assignment of the Materials.

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You are responsible and liable for your activities on the Site.  Below are some, though not all, violations that may result in the termination of your access to the Site.  You agree not to do any of the following actions while using the Site:


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The Site does not knowingly collect or solicit personal information from anyone under the age of 13, or knowingly allow such persons to post to the Site.  If you are under 13, please do not attempt to post or send any information about yourself to us, including your name, address, telephone number, or email address.  If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.

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If you believe any Content on the Site infringes your copyright or trademark rights, you may request such Content be removed by following the notice and take down procedures described in the Quill.com Terms and Conditions. 

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We welcome your feedback about the Site.  However, any comments, ideas, notes, messages, suggestions or other communications sent to the Site shall be and remain the exclusive property of Quill.com, and we may use all such communications in any manner, including reproducing, disclosing and publishing such communications, all without compensation to you.  Should you have any questions or complaints regarding violations of these Terms of Use, please contact us.