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Package with Care!

  • VOTE
  • It would be awesome if whoever does the packaging for shipments to go out actually put some care into it. Over the last several weeks we have had damaged items. It seems as if whoever packages the items just "throws" them into the box. I had a box of markers crushed because a dozen legal pads were laying on top of them. And I also received a calendar in a box by itself that was 10 times the necessary size. Lay items in the box neatly and maybe even use bubble wrap or fillers if need be. But don't make us think you just threw everything in there as fast as you possibly could. Posted by SharaFly to  Shipping and Returns  on 6/05/2014

Comments (60)

Yes, we've had very poor experience w/your UPS deliveries. Perhaps a new carrier would save you money from returning damaged items?
Posted on 11/20/2019

Box size is usually not accurate for what is in the box. The box usually has a lot of space, with hardly any packing material included. Most of my items do not come damaged, but the box is usually too big for what's in it. It costs FedEx/UPS more to ship bigger boxes with not much in it. 
Posted on 6/29/2018

This thead of comments makes me think I will NEVER order from Quill because the shipping problems have bee going on for over 3 years. Get off you lasy rump and allow the employees a few extra seconds per box so the items are packed right! And they need to be trained to use COMMON sense when packing, use the correct sized box (ORDER smaller boxes), heavy items on the bottom OR just send in a separate smaller box the lighter items that the heavier items could and do damage!
Posted on 10/20/2017

Even when a lighter item is placed at the top of the box, it can get crushed because the delivery person places the box upside down. Maybe you need to print This Side Up on all your boxes.
Posted on 10/20/2017

Three years later and this still seems to be an ongoing problem!  That has been my only complaint with ordering is that things are packed so badly.
Posted on 4/28/2017

Several times we order creamer&sugar one or two are busted. Plus when we order pens&markers they also are everywhere in the shipping box. I can tell its not UPS's fault the box outside is not damaged.
Posted on 2/02/2016

The shipping boxes are getting better.  The products are coming in smaller boxes that are more suited to what is being shipped.  The bubble filler usually is partially deflated when the boxes arrive.  There are still problems with liquid sprays just being sent in plastic bags along with products that might be damaged if the liquid leaks.
Posted on 1/29/2016


I agree. You do a fabulous getting the products to us, usually the next day!

But the boxes come to us in pretty bad shape and supplies do come out of their containers. When I buy paper by the case, the boxes are usually damaged and the reams split open. Fortunately, the humidity level in our office is ok, or our paper would not go well through the copy machine.

I'm sure will find a solution as you are the best in customer satisfaction!!

Posted on 1/29/2016

I recently purchased 50 of the Quill Prong style pressboard covers (item 740404) and I received five enormous boxes with 10 folders each and stuff with the plastic air pillows.  All 50 fit in one box with room to spare.  Why ship them separately, loose, and in such a large box?  It was ridiculous.  At another time I ordered bags of coffee along with other office supplies.  One box had coffee and sharp objects.  Needless to say, the entire one lb bag of coffee was lost, the postal carrier had coffee grounds all over.  I never bought coffee from Quill again.  Shipping and handling department needs to be retrained!
Posted on 11/13/2015

Things need to be packaged with care.  Alot of times one heavy item is flying around the box and damages other items.
Posted on 11/13/2015

This has been a massive problem for me. Nothing worse than ordering 10 dozen pens to find they were thrown in the bottom of a box with much heavier items (reams of paper) on top. Then you open the box and the pens are everywhere, the boxes they came in are destroyed, and often there's a broken pen that leaked ink all over everything else. It really does seem like the warehouse people just throw everything in a box with as little care as possible. The oversized boxes are absurd as well. And the one that really drives me nuts: When I order a case of ledger paper (5 reams) and it doesn't come in a normal paper box like any other case of paper. I get 3 reams in one gigantic flimsy box, 2 in another, and the boxes are way too big. So when the paper arrives, the reams are torn and the covering is shredded. Usually half the paper is unusable. I've started using Quill less because I'm tired of getting destroyed items.
Posted on 7/29/2015

And I thought I was the only one down here in Florida with this issue.  I was told it was those "Florida" warehouse people doing this.  My comment to that is, "Florida" warehouse, NC Warehouse, California, Alaska... all the same QUILL employees no matter what location they are. Train these people better, please.  I've had more damaged merchandise than not.
Posted on 2/19/2015

We apologize and appreciate your feedback. We continue to work on packaging improvements. If your merchandise is ever received in less than perfect shape, please let us know so we can replace it!
Posted on 1/02/2015

We have had the same experience lately.  HUGE boxes with a few items and it seems like they were just tossed in he box without care.  Items just rolling around in the box resulting in dented boxes and packaging.
Posted on 12/30/2014

I agree! I have lost count of how many times I have made do with slightly damaged products because it is such a hassle to send back and reorder when we need the product now.

I have given up on ordering binders. 9 out of 10 times they come squished to that the rings are bent beyond repair. Decided to give them another shot since I didn't have time to run to the store and I was already ordering hundreds of dollars of other items at the same time. I ordered 5 for a high priority project. All 5 came completely unusable.

I also get giant boxes in my tiny lobby that hold just a couple of tiny things. The items end up battered and I have to immediately deal with the shipment because people can't move in the lobby with the giant box in the way.

Posted on 11/26/2014

THis has been a huge problem for us too!
Posted on 9/30/2014

I refuse to order anything powder or liquid through Quill.  The last three shipments had coffee or janitorial supplies that ended up all over the other office supplies in the box.  I'm not saying it's Quill's fault as I'm sure UPS has some sketchy package handling practices as well.  But when I open up a taped over box and I see packaging pillows in the box that weren't even inflated, there's an issue.  If you're shipping fragile material, it needs to be securely packaged.  Putting it in a plastic bag doesn't solve the issue.
Posted on 9/04/2014

I've only had damage to a shipment once - but I have had large boxes sent with just a few small items and extra packing material to take up the extra space. Not sure if you run out of size appropriate boxes or someone just didn't want to make an effort?
Posted on 8/26/2014

Copy paper comes the boxes totaled and the paper wrapping  tore, aslo had the toner boxes smashed.
Posted on 8/26/2014

I agree!  Seems like the packaging department needs to take lessons from some bag boys...don't put the jar of pickles on top of the bread and eggs!  It's common sense when packaging our items...
Posted on 8/26/2014

We too, have received shipments that items were crushed, etc...but my biggest complaint is when I order a large amount of various pens and the boxes come open and we have pens everywhere...
Posted on 8/13/2014

We too, have received shipments that items were crushed, etc...but my biggest complaint is when I order a large amount of various pens and the boxes come open and we have pens everywhere...
Posted on 8/13/2014

I agree with all of the comments on making an improvement to the way quill ships their products.  There does not seem to be a happy medium to the packing procedures.  Either the products come in a box way to big with so much packing material, which just seems so wasteful.  Or, the products are all thrown together in a box with little or not packing material and then they are damaged when we receive them.  I just received an order today that came with everything in one box, no packing material and everything was different weights.  Half of the order was crushed, yet not bad enough to send back and wait for a new one to arrive.  If you could ship smaller items in smaller boxes and if you pack multiple items together, go by weight and use packing material.
Posted on 7/29/2014

I agree Many times we have received our shipments where the pens have all come out of the box due to the way it was packed to ship. today we received a large order that had the air packs in it but they didn't amount to anything as the box was slightly damaged due to being oversized for what we got without enough air packs
Posted on 7/28/2014

We've also noticed that the shipping boxes don't seem to be of appropriate size. Our laser toner cartridges used to come in slightly larger boxes with packing pillows but more recently come in a box that isn't quite large enough for the toner cartridge box to fit inside it. It would seem that your shipping dept. would have boxes that fit the toner cartridge boxes since I'm sure you ship a lot of toner cartridges.
Posted on 7/26/2014

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